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First Choice Couriers - Regional Transport Centre

Wollongong and Southern Highlands

Lou Gencevski, Managing Director at First Choice Couriers Wollongong, started out 30 years ago with one truck and lots of optimism. His company now employs over 80 people and is growing strongly. It is still a family company however Lou has kept pace with its growth implementing a board and new management structures to keep the momentum. The business is the agent of choice in Wollongong and the Southern Highlands for many International and Australian transport companies including DHL Supply Chain, DHL Express and Startrack.

Problem Statement

Typical Agent’s mix of Multi Party Standalone Systems.

Problem Description

As a local agent to multiple transport companies First Choice Couriers (FCC) used the delivery scanner systems provided by their clients. Where the technology was not available, paper based Con-notes and Proof of Delivery (POD) systems were used. The management system grew with the company. Like many agents systems it became a series of manually updated spreadsheets, word docs, written notes, text and PDF forms, built around their own TMS software. Double handling of information was common, especially where they had to manage returns and pickups for their transport clients. Data was manually transferred from the different client scanners into their computer, phone and email communication system. Often they didn’t charge for the pickup job due to the difficulty in consolidating and auditing the data. Reverse billing data for payment from their clients took up to a month before they knew what work had been completed and verified.

In the Vans it was similarly complex, with drivers sorting packages into runs using up to six different scanners, each with different operating systems. Other clients still used paper con-notes and PODs.

Solution : TurboTrans Integrated Platform

Know More

With his company growing rapidly Lou was looking for an opportunity to take more control over his business and gain extra efficiency. The opportunity came with the shutting down of the 2G Network making some of the older scanners obsolete. FCC was given the opportunity to implement the Turboviz “TurboTrans” platform to replace the Couriers Please scanners. TurboTrans was cloud based and supported on Samsung Smartphones piggybacked to Bluetooth Laser barcode scanners.

The attraction or the Turbotrans platform was its multi-client capability allowing First Choice Couriers to digitalise their own deliveries as well as Couriers Please. Once Couriers Please and First Choice systems were integrated with the TurboTrans platform, a program was implemented to bring other customers onboard.

With each integration to their next client First Choice removed double handling, lowered their paperwork and started getting a real-time view of the full operations of their business.

Increasing Control Over Their Business

As the system settled in the staff started to see the full operational performance across the company for the first time. Alicia Pleski, the Administration manager commented: “We were never able to follow our drivers progress during the day before, we had to wait for reports back from our clients to verify what had been captured on their scanners or wade through the POD paperwork.”

Now with each integration the double handling of data and paperwork gets less and staff and driver efficiency increase. Alicia has implemented a continuous improvement project where admin staff and drivers meet weekly, exploring new ways to use the TurboTrans platform to increase their efficiency.

Proof of Delivery was now being provided same day rather than over days or weeks. Staff who previously spent hours managing paper systems were transferred into more productive areas. FCC has been able to look for new clients with the extra capacity.

Feedback from Management, Drivers and admin staff has been excellent. The following list highlights how the TurboTrans platform is helping transforming FCC.

Increased efficiency

  • Elimination of chasing and matching paperwork.
  • Frontline staff working with one system and one device, increasing day-to-day efficiencies making troubleshooting much easier.
  • Full control over Pickup allocation to with visibility from acknowledgement through to completion

Visibility

  • Can see current status in real-time
  • GPS co-ordinates captured for ech delivery
  • point
  • Full access to address and consignee information, which helps to resolve queries much more quickly
  • Data can be used to verify accounting
  • Company wide overview of day-to-day activities never before possible.

Uniformity and Ease of Training

  • Standardised systems make improvements in training and procedures much easier
  • Easy and self-explanatory to use
  • Majority of people have prior knowledge on how to operate the hardware (back, home, apps, brightness, Wi-Fi, Bluetooth etc) compared to other scanning equipment Up-time
  • When our customers’ systems have unexpected downtime or connection issues, we can still deliver and provide real-time tracking information (particularly useful for urgent/critical deliveries)
  • Capabilities to continue deliveries offline if absolutely necessary

What Our Customers Say

Great product & superb service ! Our auditing and quoting system had been built up over many years and had developed a ecosystem of its own. We had multiple filing systems, report systems with a variety of versions of spreadsheets, pdfs, documents and email management. Turboviz took it all and turned it into a smooth easily controlled process !
View Case Studies
Dominic Harris
FES Lighting Australia
Prior to using TurboTrans we could not follow our drivers progress during the day, we had to wait for reports back from our clients from their scanners or wade through paperwork. Now we follow it all in real time
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Alicia Pleski
Administration Manager
First Choice Couriers
Our customers are large financial institutions based in Australia and Asia where we provide office automation. The Turboviz technology platform has allowed us to be more agile and to easily customise our automation to the customer’s need. We expect to expand our relationship with Turboviz in the future with new and innovative solutions that we are jointly developing.
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Grant Mackenzie
Cheif Executive Officer
Drake Business Asia
Before we worked with TurboViz we had all the normal issues of the upkeep and maintenance of scanners supplied to our major agents plus handling tens of thousands of scanned Con Notes from those agents without technology. Since TurboViz implemented it solutions with our agents, our delivery compliance data has been bought right up to date and we can concentrate on getting the deliveries there on time and meeting our customer expectations.
View Case Studies
Trevor Dyson
National Network Manager
Couriers Please