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Service Edge

Manage mobile workforces efficiently, simplify business processes and optimize work flows with Service Edge task management software for Maintenance Management

If you are a business who is looking for innovative solution to provide end to end viability and improve the management of your service delivery value chain based on customer demand customer service levels.

Service Edge is a smart, connected platform for service delivery organisations gain clear visibility on all service jobs, allocate these to employees and ensure the service is delivered with proper customer approvals and ensure the job is completed on time, while also measuring customer satisfaction.

Service Edge can easily compliment existing platforms through API’s allowing the organisation to close the gaps between their existing systems to maximise their return of investments.

The Service Edge technology is a cost effective solution with a inexpensive monthly subscription and no lock-in clauses.

Our Platform Offers?

  • Customer Value
  • Modules
  • Features
  • Workflows
  • Greater customer insights
  • Measure customer satisfaction
  • Greater compliance management of staff and contractors
  • Workflow Automation for repetitive tasks
  • Improve the management of customer Service Level Agreements
  • Optimized field service management based on customer demand
  • Tailored to your business requirements
  • Integrations to existing via API integration
  • Reduce the number of systems to operate & manage
  • Flexible pricing model to reduce upfront capital investment
  • Reduce Days Outstanding (DOS) - due to fast reconciliation
  • Improve customer service – due to better management of customer complaints
  • Reduce service delivery cost – optimising and dispatching of jobs
  • CRM
  • Customer Portal
  • Job Scheduling
  • Optimisation
  • Asset Management
  • Customer Survey
  • Maps
  • Field Force Mobile App
  • Documentation Management
  • Notification
  • Enable data transfer of all invoices raised from a sales invoicing system.
  • Generate and maintain a customer profile with his lifetime purchases.
  • Grade customers based on total value spent with the company.
  • Show the full list of items / jobs procured / installations carried out for the customer.
  • Show all complaints raised.
  • Show all scheduled maintenance jobs.
  • Allow the customer to rate every interaction with the company.
  • Manage 3rd contractors in your business.
  • Manage service contracts with your clients.
  • Navigation to your allocated jobs.
  • Generate customer quotes.
  • Detailed reporting on key performance indicators.
  • Able to integrate with existing business systems via API integration.
  • Optimisation engine that gives access to efficiency improvements through automate business work flows previously only available to large corporates.
  • On-Boarding
  • Compliance
  • Job Management
  • Dispatch
  • Optimisation
  • Service Installation
  • Service Warranty
  • Service Maintenance
  • Ad-hoc Breakdown
  • Invoice Generation

What Our Customers Say

Great product & superb service ! Our auditing and quoting system had been built up over many years and had developed a ecosystem of its own. We had multiple filing systems, report systems with a variety of versions of spreadsheets, pdfs, documents and email management. Turboviz took it all and turned it into a smooth easily controlled process !
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Dominic Harris
FES Lighting Australia
Prior to using Turboviz we could not follow our drivers progress during the day, we had to wait for reports back from our clients from their scanners or wade through paperwork. Now we follow it all in real time
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Alicia Pleski
Administration Manager
First Choice Couriers
Our customers are large financial institutions based in Australia and Asia where we provide office automation. The Turboviz technology platform has allowed us to be more agile and to easily customise our automation to the customer’s need. We expect to expand our relationship with Turboviz in the future with new and innovative solutions that we are jointly developing.
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Grant Mackenzie
Cheif Executive Officer
Drake Business Asia
Before we worked with TurboViz we had all the normal issues of the upkeep and maintenance of scanners supplied to our major agents plus handling tens of thousands of scanned Con Notes from those agents without technology. Since TurboViz implemented it solutions with our agents, our delivery compliance data has been bought right up to date and we can concentrate on getting the deliveries there on time and meeting our customer expectations.
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Trevor Dyson
National Network Manager
Couriers Please
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team@turboviz.com 1300 848 069